Privacy Policy – Tile Master Explorer

Last updated: May 17, 2026

This Privacy Policy explains how Qorapp, operated by an individual entrepreneur registered in Kazakhstan (“Qorapp”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects information when you use Tile Master Explorer (“App”, “Game”, or “Service”).

This Privacy Policy applies to Tile Master Explorer, our website, support channels, and related services that link to this Privacy Policy.

This Privacy Policy applies to users worldwide. Depending on your country or region, you may have additional privacy rights under applicable laws, including the laws of the Republic of Kazakhstan, the General Data Protection Regulation (GDPR), UK GDPR, California privacy laws, United States privacy laws, and other applicable data protection laws.

By using the App, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

Nothing in this Privacy Policy limits any rights that cannot be limited under applicable law.

Scope and Applicability

Tile Master Explorer is a mobile game intended for a general audience.

The App does not require users to create an account.

The App may use third-party services for analytics, advertising, crash reporting, diagnostics, app performance monitoring, in-app purchases, subscription management, and purchase validation.

These third-party services may automatically collect certain technical, usage, diagnostic, advertising, and purchase-related information as described in this Privacy Policy.

No Account Registration

Tile Master Explorer does not require users to create an account.

We do not collect account registration information such as:

Name
Username
Password
Profile photo
Account login credentials

We do not operate our own account system for the App.

However, if you contact us for support, communicate with us, make purchases, view ads, or use the App, certain information may be collected by us or by third-party services used in the App.

Information We Collect

We may collect or receive the following categories of information.

3.1. Information You Provide Voluntarily

You may provide information to us when you contact us for support, send feedback, report a bug, request assistance, or communicate with us.

This information may include:

Email address
Message content
Support request details
Device or issue details you choose to provide
Purchase or transaction details you choose to provide for support purposes
Any other information you voluntarily include in your communication

Please do not send us sensitive personal information unless it is strictly necessary for your request.

3.2. Information Collected Automatically

When you use the App, we and our third-party service providers may automatically collect certain technical, usage, diagnostic, advertising, and performance information, including:

Device type and model
Operating system and version
App version
Language and region settings
IP address
Approximate location derived from IP address
Device identifiers
Advertising identifiers
Installation information
Gameplay events and interactions
Session duration
App usage information
Ad impressions and ad interactions
Analytics events
Crash logs
Diagnostic data
Performance data
Purchase status
Subscription status, if subscriptions are available
Entitlement status
Fraud prevention and security signals

We do not request precise GPS location unless this is clearly stated and separately requested in the App. As of the date of this Privacy Policy, Tile Master Explorer does not require precise GPS location to operate.

3.3. Purchase and Subscription Information

If you make an in-app purchase or subscription, the transaction is processed by Apple App Store, Google Play, or another authorized payment provider.

We do not receive or store your full payment card details.

We may receive limited purchase-related information from app stores, RevenueCat, or payment-related service providers, such as:

Product identifier
Purchase date
Subscription status
Expiration date
Renewal status
Transaction identifier
Store country or region
Entitlement status
Purchase validation status

3.4. Information from Third-Party Services

The App may receive information from third-party services used for analytics, advertising, diagnostics, crash reporting, purchase validation, and app functionality.

These services may collect information according to their own privacy policies and technical settings.

Information We Do Not Intentionally Collect

Tile Master Explorer does not intentionally collect:

Full payment card details
Government identification numbers
Precise GPS location
Biometric data
Health information
Private messages between users
User-generated public profiles
Account passwords
Sensitive personal information, unless you voluntarily send it to us in a support request

If you believe that sensitive information has been sent to us by mistake, please contact us at support@qorapp.net.

How We Use Information

We may use information for the following purposes:

To provide, operate, and maintain the App
To make the App available to users
To save local game progress, where applicable
To process in-app purchases, subscriptions, and entitlements
To restore purchases
To verify purchases
To provide customer support
To respond to user requests, feedback, and bug reports
To improve gameplay, features, performance, and user experience
To analyze App usage and performance
To understand how users interact with the App
To detect, investigate, and fix bugs, crashes, and technical issues
To monitor App stability
To prevent fraud, abuse, cheating, unauthorized access, and misuse
To display advertisements
To measure advertising performance
To provide personalized or non-personalized ads, where permitted
To comply with legal obligations
To enforce our terms, policies, and legal rights
To protect Qorapp, users, service providers, and the App

Third-Party Services We Use

The App may use third-party services that collect, process, and store information according to their own privacy policies.

We do not control all processing activities performed independently by third-party providers.

6.1. Firebase

We may use Firebase services provided by Google for app infrastructure, diagnostics, analytics, cloud messaging, remote configuration, app performance, or other technical functionality.

Firebase may collect device information, identifiers, usage data, diagnostics, performance information, and technical data.

6.2. Google Analytics

We may use Google Analytics or Google Analytics for Firebase to understand how users interact with the App, analyze usage patterns, measure performance, and improve the Service.

Google Analytics may collect usage events, device information, session information, IP address, identifiers, and related analytics data.

6.3. Firebase Crashlytics

We may use Firebase Crashlytics to collect crash reports, diagnostic information, and performance-related data.

This helps us identify and fix technical problems and improve App stability.

Crash reports may include device information, operating system version, App version, crash logs, timestamps, and technical diagnostic data.

6.4. RevenueCat

We may use RevenueCat to manage in-app purchases, subscriptions, entitlements, purchase validation, purchase restoration, and related purchase status.

RevenueCat may process purchase-related information, such as product identifiers, purchase history, subscription status, transaction identifiers, app user identifiers, anonymous identifiers, and entitlement information.

6.5. Google AdMob

We may use Google AdMob to display advertisements in the App.

AdMob may collect and use information such as advertising identifiers, device information, approximate location, app usage data, ad interaction data, and related signals to provide, personalize, limit, and measure advertisements.

Depending on your device settings, consent status, and applicable law, ads may be personalized or non-personalized.

6.6. Apple App Store and Google Play

If you make purchases through the App, Apple App Store or Google Play may process your payment and transaction information according to their own privacy policies and terms.

We do not control payment processing performed by Apple App Store or Google Play.

Advertising

The App may display advertisements through Google AdMob or other advertising partners.

Advertising partners may use device identifiers, advertising identifiers, cookies, local storage, or similar technologies to:

Display ads
Deliver personalized or non-personalized ads
Limit how often you see an ad
Measure ad performance
Detect fraud and abuse
Improve advertising systems
Comply with legal and platform requirements

Where required by applicable law, we will request your consent before using certain advertising technologies, personalized advertising, or related data processing.

If you do not provide consent where consent is required, the App may show non-personalized ads, limit certain advertising features, or disable certain data processing activities.

You may manage advertising preferences through:

App settings, where available
Device privacy settings
Advertising identifier settings
App tracking settings
Consent prompts, where available
Apple App Store or Google Play settings

Analytics and Diagnostics

We use analytics and diagnostics tools to understand how the App is used, improve gameplay, monitor performance, detect crashes, and fix technical issues.

Analytics and diagnostic data may include usage events, device data, session data, app performance data, crash logs, and technical identifiers.

Where required by applicable law, analytics or related storage may be subject to consent.

Purchases, Subscriptions, and Entitlements

If the App offers paid features, subscriptions, or in-app purchases, payments are processed by Apple App Store, Google Play, or another authorized payment provider.

We do not collect or store your full payment card details.

We may use RevenueCat and app store data to:

Verify purchases
Manage subscriptions
Restore purchases
Prevent purchase fraud
Provide access to purchased content or premium features
Maintain entitlement status
Respond to purchase-related support requests

Subscription cancellation, refunds, and billing management are handled by Apple App Store or Google Play according to their own rules and policies.

Legal Bases for Processing

Where applicable, we process personal information based on one or more of the following legal bases:

Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate interests
Protection of our rights and users
Security, fraud prevention, and service integrity

Our legitimate interests may include operating the App, improving gameplay, maintaining App security, preventing fraud and abuse, fixing technical issues, measuring performance, and protecting Qorapp’s legal interests.

Where consent is required by law, you may withdraw your consent at any time through available settings or by contacting us.

Withdrawal of consent does not affect the lawfulness of processing before withdrawal.

How We Share Information

We do not sell your personal information for money.

We may share information with service providers and third-party partners only when reasonably necessary for the purposes described in this Privacy Policy.

These providers may include:

Google Firebase
Google Analytics
Firebase Crashlytics
Google AdMob
RevenueCat
Apple App Store
Google Play
Hosting providers
Analytics providers
Infrastructure providers
Support providers
Security and fraud prevention providers
Legal, accounting, and compliance advisors, where necessary

We may also disclose information:

If required by law, regulation, court order, government request, or legal process
To protect the rights, property, safety, or security of Qorapp, users, or others
To investigate fraud, cheating, abuse, technical incidents, or security incidents
To enforce our terms, policies, and legal rights
In connection with a merger, acquisition, restructuring, transfer, or sale of business assets
With your consent or at your direction

International Data Transfers

Because the App is available globally and uses international service providers, your information may be processed and stored in countries other than your country of residence.

These countries may include Kazakhstan, the United States, countries in the European Economic Area, the United Kingdom, and other countries where our service providers operate.

These countries may have data protection laws that differ from the laws of your country.

Where required by applicable law, we use appropriate safeguards for international data transfers, such as contractual protections, standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide the App
Process purchases and subscriptions
Restore purchases
Provide support
Improve and secure the App
Prevent fraud, cheating, and abuse
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business, tax, accounting, and compliance records

Retention periods may vary depending on the type of data, the purpose of processing, legal requirements, platform requirements, and technical limitations of third-party services.

When information is no longer needed, we will delete, anonymize, or securely retain it only where legally required or reasonably necessary.

Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, disclosure, and destruction.

However, no method of electronic transmission or storage is completely secure.

Therefore, we cannot guarantee absolute security of information.

You are responsible for maintaining the security of your own device, app store account, and device settings.

Children’s Privacy

Tile Master Explorer is intended for a general audience and is not directed specifically to children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent.

If we become aware that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete such information.

Parents or guardians may contact us at support@qorapp.net to request review or deletion of information related to their child.

If the App is later classified, marketed, or configured as child-directed or mixed-audience under applicable laws or platform rules, we will take appropriate steps to update this Privacy Policy, configure advertising and analytics settings, and comply with applicable child privacy requirements.

Your Choices

You may control certain data collection and processing through:

App settings, where available
Device privacy settings
Advertising identifier settings
App tracking settings
Push notification settings
App store settings
Consent prompts, where available
Support requests sent to support@qorapp.net

Depending on your device and region, you may be able to:

Reset your advertising identifier
Limit ad tracking
Disable personalized ads
Disable push notifications
Deny app tracking permissions
Manage consent choices
Delete local App data from your device
Uninstall the App

Uninstalling the App may not automatically delete information already processed by third-party service providers or retained for legal, security, purchase verification, fraud prevention, or compliance purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access information related to you
Request correction of inaccurate or incomplete information
Request deletion of information related to you
Object to certain processing
Restrict certain processing
Withdraw consent
Request a copy of your information
Request information about how your data is processed
Opt out of certain advertising or targeted advertising activities
Lodge a complaint with a data protection authority

To exercise your rights, contact us at:

support@qorapp.net

We may need to verify your identity before responding to your request.

Because the App does not require account registration, we may not be able to identify all information related to a specific user. We will process requests where information can reasonably be identified and where action is technically possible and legally required.

Kazakhstan Privacy Rights

If you are located in Kazakhstan, your personal data may be processed in accordance with the laws of the Republic of Kazakhstan, including the Law “On Personal Data and their Protection”.

You may have rights to access, correct, block, delete, or withdraw consent for the processing of your personal data, subject to applicable legal requirements.

To exercise your rights, contact us at:

support@qorapp.net

Additional Notice for the European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under GDPR, UK GDPR, or similar applicable data protection laws.

These rights may include:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to object
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

For GDPR-related purposes, Qorapp may act as a data controller for information processed in connection with the App where we determine the purposes and means of processing.

Third-party service providers may act as processors, service providers, or independent controllers depending on the service and applicable law.

Where we rely on consent, you may withdraw consent at any time through available settings or by contacting us.

Additional Notice for the United States

If you are located in the United States, you may have privacy rights depending on your state of residence and applicable law.

These rights may include the right to:

Know what personal information is collected
Access personal information
Delete personal information
Correct inaccurate personal information
Opt out of certain targeted advertising or data sharing
Limit certain uses of sensitive personal information, where applicable

We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about you.

Additional Notice for California Residents

If you are a California resident and applicable California privacy laws apply, you may have additional rights regarding your personal information.

We do not sell personal information for money.

However, some advertising or analytics activities may be considered “sharing”, “targeted advertising”, or similar concepts under certain privacy laws.

Depending on applicable law, you may have the right to opt out of such activities.

You may manage advertising preferences through your device settings or contact us at:

support@qorapp.net

Categories of information that may be collected include:

Identifiers
Device identifiers
Advertising identifiers
Internet or electronic network activity information
App usage information
Approximate location derived from IP address
Commercial information related to purchases
Diagnostics and crash data
Inferences derived from app usage or advertising interactions, where applicable

Categories of third parties that may receive information include:

Analytics providers
Advertising providers
Crash reporting providers
Purchase and subscription management providers
App stores and payment processors
Infrastructure and security providers

Data Deletion Requests

Tile Master Explorer does not require users to create an account.

Because the App does not require account registration, we may not be able to identify all data related to a specific user.

However, you may request deletion of information that can reasonably be associated with you, such as support messages, purchase-related identifiers, or information processed by our service providers where technically possible and legally required.

To request data deletion, contact us at:

support@qorapp.net

Please include information that may help us locate your request, such as:

Support email address used to contact us
Purchase transaction identifier, if applicable
Device identifier, if available
App version
Country or region
Description of your request

We will review and process your request in accordance with applicable law.

We may retain certain information where required or permitted by law, including for:

Security
Fraud prevention
Purchase verification
Dispute resolution
Tax records
Accounting records
Legal compliance
Enforcement of rights and agreements

Push Notifications

With your permission, we may send push notifications related to the App, such as service updates, gameplay events, reminders, offers, or app activity.

You can disable push notifications through your device settings at any time.

Third-Party Links, Ads, and Services

The App may contain links to third-party websites, app stores, advertisements, or external services.

Third-party websites, advertisers, stores, and services are governed by their own privacy policies and terms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

Automated Decision-Making

We do not use personal information to make automated decisions that produce legal or similarly significant effects about you.

Advertising, analytics, fraud prevention, and app performance tools may use automated systems to provide ads, measure performance, detect abuse, and improve the App.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users through the App, our website, app store listing, or another appropriate method.

The updated version will be effective from the date stated at the top of this Privacy Policy.

Where required by applicable law, we will request consent for material changes that require consent.

If you have any questions, requests, or complaints about this Privacy Policy or how we process information, please contact us:

Qorapp
Operator: Individual Entrepreneur registered in Kazakhstan
Country: Kazakhstan
Email: support@qorapp.net
Website: https://qorapp.net/